Service
Customer Product InformationThis insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
Click here to download the insurance product information document (PDF)
Add theft, damage & loss Insurance from T H March The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
- No excess on claims
- Simple and easy to arrange
- Accidental loss*
- Accidental damage*
- Theft cover*
- Worldwide cover (up to 30 consecutive days abroad)
- All claims are processed through Diamond Heaven (repair or replacement)
- For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
* Subject to terms and conditions of the policy
Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)
- This insurance is for UK residents only
- There is no cover for wear and tear
- There is no cover for items left in unattended baggage or in an unattended vehicle
- There is no cover for any free gifts or accessories that may have come with the purchase
- There is a 14-day cooling off period
- This insurance is NOT renewable after the initial term
- The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
AFTERCARE
Once you have received your order from Diamond Heaven, our service won’t just end there. We offer a number of aftercare services you can access, should you need to.
Simply fill in your details below and one of our experts will get in touch with you, alternatively feel free to contact us direct.
GETTING STARTED
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If you find after time your rings have become tight to wear and uncomfortable, or that the rings have become loose and are at risk of falling off, then we can alter your ring to the new size you require and that suits you better. *
All our rings are sized using laser sizing, ensuring no gram weight is lost and there are no visible joint marks within the band.
*Please note, full diamond set bands cannot be resized due to design. Most rings can be altered up to 3 sizes, however we recommend having your rings checked at the workshop first before we proceed with any alterations.
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Cleaning/polishing- Should you feel your jewellery isn’t as bright as when you first received them, we can send them to our workshop to be professionally polished and cleaned, returning them to their former glory.
We will also re-rhodium plate white gold jewellery, returning the metal to it’s bright white colour.
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If you have concerns about the safety of your diamonds or gemstones, we will happily take your jewellery in to check the setting is secure.
Should there be an issue, we will send your jewellery to our workshop for rectifying and check all aspects of your jewellery before we release it back to you. Think of it as a little MOT for your jewellery!
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Want to make your jewellery more personal? We can engrave most pieces of jewellery with font style options to choose from.
Please note, unfortunately not every piece of jewellery can be engraved, so please contact us first to ensure engraving is possible.
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Should the unexpected happen and your jewellery requires repair, we always advise returning your item to the website team or your relevant store.
We can then send your jewellery for assessment and advise how to rectify your item. For more information, please visit our returns page.
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