Black Friday Sale Now on! Save 20% on Made-to-order purchases & 30% off stock - Terms Apply

Black Friday Sale Now on! Save 20% on Made-to-order purchases & 30% off stock - Terms Apply

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Classic Round Emerald Solitaire Ring (SKU: DHRX3074EMC)

YOUR BAND









Your Stone

This is how to measure the weight of the diamond, The Carat weight can influence the size of the diamond, a 0.30ct is smaller than a 1.00ct. Use the sliders to see the change.

 
Book an Appointment   to view our Collection.
Included with your Order
  • 30 Day Returns
  • Finance Options
  • Lifetime Warranty
  • Luxury Packaging
  • Resizing Services
  • Insured Delivery

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march Customer Product Information
 

This insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.

The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.

In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.

It is important you read the certificate as this details the terms, conditions and any restrictions in cover.

Click here to download the insurance product information document (PDF)

 
 
 
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Protection your jewellery deserves
march Add theft, damage & loss Insurance from T H March

The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.

1 year cover for £62.73 inclusive of IPT

3 year cover for £114.74 inclusive of IPT

Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.

Main Policy Benefits
  • No excess on claims
  • Simple and easy to arrange
  • Accidental loss*
  • Accidental damage*
  • Theft cover*
  • Worldwide cover (up to 30 consecutive days abroad)
  • All claims are processed through Diamond Heaven (repair or replacement)
  • For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)

* Subject to terms and conditions of the policy

Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)

Please be aware:
  • This insurance is for UK residents only
  • There is no cover for wear and tear
  • There is no cover for items left in unattended baggage or in an unattended vehicle
  • There is no cover for any free gifts or accessories that may have come with the purchase
  • There is a 14-day cooling off period
  • This insurance is NOT renewable after the initial term
  • The policy wording provides full details of cover and exclusions and you are requested to read this.

Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.

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COMPLIMENTARY
Luxury Packaging Insurance Valuation Our Promise After Care
RECOMMENDATIONS
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DELIVERY & RETURNS

DELIVERY

All our diamond jewellery is handmade. Depending on certain factors, production times can vary. However, the below list will give you a better indication of how long each item takes to produce

Solitaire Items

Solitaire items; solitaire engagement rings, diamond studs, solitaire pendant- 2-3 working weeks approximately*

Multi Stone Jewellery

Shoulder set rings, Halo rings, bridal sets, trilogy rings, eternity rings, diamond set wedding rings- 3-4 working weeks approximately*

Diamond Bracelets, Bangles etc

Diamond Bracelets, Bangles and other multi stone jewellery will take 5-6 working weeks approximately*

Stock Items

Delivery for stock items is 3-5 working days approximately depending on your method of payment. Please contact us for further details*

*All times quoted for producing our diamond jewellery are approximations. We will always endeavour to deliver within these times but as we are making each piece from scratch these times may differ slightly. We will always inform you of any changes. Diamond Heaven will not be liable for delivery times altering

Diamond Heaven are pleased to offer all our U.K based customers free delivery on all jewellery purchases. We ship our jewellery via Royal Mail Next Day Special Delivery / DPD. Your item is fully insured whilst in transit and must be signed for upon delivery, please ensure that yourself or someone trusted can be present and sign for the item. Should you not be at the address at the time of delivery, then the package will go to your local sorting depot. A calling card will be left for you.

First step our customers should take is check out our stock range. We have thousands of items in available with our ‘Fast Shipping’ service and can be with you within one working week!

Should you require your item for a specific date, please inform your sales executive at the point of sale in store or confirm via email with your order number if the order was placed online.

Please note, depending on specific requirements, this may not be possible. We will however keep our customers up to date.

Our customers are welcome to arrange a collection from one of our stores. This can either be done at the basket stage of your purchase, or can request via email on [email protected] for your store of choice.

Please note: You will need to bring your order invoice upon collection and proof of I.D, or you will not be able to take the item. If a collection has not been arranged, then you will not be able to take the item. Collections are allowed Monday-Saturday. Strictly NO collections on Sundays.

To view our full delivery page please click here.

Returns

In the rare event you are not happy with your item, then you are entitled to a full 30-day money back guarantee from the date you receive the piece of jewellery. This would also cover faulty goods. We also offer the opportunity for our customers to exchange your item, should you see something else that you prefer.

Contact us on [email protected] and let us know you would like to return your item.

You will be issued a return number; a returns form will also be emailed across for you to fill in. You may also include a covering letter if needs be.

Please ensure the parcel is addressed as following:

DH Returns*
115 Vyse Street
Hockley
Birmingham
B18 6LP

Your item needs to be returns in its original box and all original documentation. Failure to return the box or any documentation will result in a delay/deduction of your refund amount.

Once you have completed these steps, please send the item back to us via a reputable postal service or courier company. Please note, you are responsible for the returns cost and insuring the item for appropriate amount whilst in transit. Diamond Heaven will not be held responsible for any loss or damage whilst the item is in transit back to us.

Email [email protected] with the date of postage, along with the tracking number so we can track your parcel. Once we receive the item in office, we will confirm via email and proceed with the return/exchange.

*Please refrain from addressing the parcel with the word ‘Diamond’ being mentioned.

Once we receive your returned item, our Returns Department will check the item over before releasing it for a refund. If any item is found to have signs of wear, is damaged, resized by another jeweller or has been mishandled in any way, it will not be eligible for a refund.

If any items have missing diamonds or damage that the customer has no knowledge of, then the item will not be accepted for a refund. Our craftsmen are some of the best qualified jewellers in the country, and all our items are checked thoroughly before dispatch.

Once your return has been approved, please allow 8-10 working days for the funds to return to your account.

If you are not sure whether your item falls under our 30-day money back guarantee, then please contact us on [email protected] or 0345 222 5009.

Bespoke items- Jewellery that has been specially commissioned will not be valid for a refund. There will have been multiple points throughout the commission where you would have had to approve cad designs.

Engraved items- Any jewellery that has had engraving carried out will not be valid for refund, as this has been personalised and cannot be re-sold.

Worn or Damaged items- Any jewellery that has been clearly worn or has suffered damage, whatever that may be whilst in your possession.

To view our full returns page please click here.

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FREQUENTLY ASKED QUESTIONS

ABOUT THE COMPANY

Diamond Heaven has been trading for over 18 years, with seven locations over the U.K.

All our jewellery is handmade in the Birmingham Jewellery Quarter to your personal requirements.

Yes, we are members of the National Association of Jewellers, Birmingham Chamber of Commerce. We are also Assay Assured.

Stores

We are currently in seven locations throughout the U.K. Our stores are in Birmingham, London, Manchester, Glasgow, Cardiff, Leeds and Liverpool.

You can see all our store details by clicking here.

Our only store that requires an appointment booked is our London suite. However, whilst it is not necessary to book an appointment, if you have a specific item you would like to view, we recommend making a booking to ensure we have your desired item in store to view.

Book your appointment by clicking here.

All our stores carry loose certified diamonds in stock for our customers to view, all certified, Lab Grown as well as Natural Diamonds.

Aftercare

We offer an extensive aftercare plan in our workshop based in the Birmingham Jewellery Quarter. We can check and assess jewellery purchased from us free of cost, then regular polishing/sizing/repair at nominal cost.

You can, please get in touch for further details.

You can, please contact the relevant store or website team to arrange this. There is a nominal charge for re-sizing rings.

To view our FAQ’s page please click here.

Payment & Finance Options

Payment Options Available

We accept all major debit and credit cards such as Visa or MasterCard. Orders via this method can be placed over the phone or by ordering direct through our website. Credit card payments can only be dispatched to the billing address; if you cannot have this sent to this address then you will need to call us to discuss this.

For such a big purchase you may feel much more secure paying via bank transfer. No card details need to put into our payment system for this to be done. If you would like to purchase this way then follow through to our checkout process and select 'bank transfer' from the payment options. Once we receive your order then all the relevant details for the transfer will be sent out to you.

Please Note: No orders will be put into process until payment is received in our bank. On high value purchases for security, we may request that you make a bank transfer.

We accept PayPal along with several major electronic payment providers. You can see what is available when you checkout.

We accept Apple Pay for fast and secure payments. Orders using Apple Pay can be placed directly through our website.

  • Quick, secure transactions with just your iPhone or Apple Watch
  • No more fumbling for cash or cards
  • Protect your financial info with advanced encryption and biometrics

Please note that payments made via Apple Pay will only be dispatched to the billing address associated with your Apple Pay account. If you require delivery to a different address, please contact us to discuss your options.

How to Apply for V12 Retail Finance

Applying for V12 retail finance is quick and easy. The whole process takes just a few minutes and, in most cases, you will get an instant decision.

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The options you selected are not available in these circumstances

If you require any further adivce on what payment options are available please contact us on [email protected]

Enquiry

Looking for some advice? Please add your contact details below with your enquiry, and the relevant team will be in touch to answer your query.


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CONTACT US

If you require any help with your purchase or further information on an order you’ve placed please contact us via the methods below.

FOR WEB ORDERS, SUPPORT & GENERAL ENQUIRIES
CONTACT ONE OF OUR STORES

To contact one of our stores you can visit our stores page or alternatively select a store from the options below.

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LUXURY PACKAGING

Every piece of diamond jewellery- whether it be a diamond engagement ring or an elegant tennis bracelet- will be presented in our high-quality jewellery boxes, complete with our unique Diamond Heaven logo. The black and cream velvet inlay will make your diamonds stand out and sparkle even more, whilst the lacquered box oozes elegance.

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INSURANCE VALUATION

Every piece of jewellery purchased from Diamond Heaven will come with a professional appraisal, also known as an Insurance Valuation. This will state your chosen diamond specifications and the main aspects of your jewellery piece. Your valuation will state the current full value of your jewellery piece whether it has been sold at full price or if it is a sale item it will need to be insured for the full value. This total is what you need to disclose to your chosen jewellery or household insurance company. You will have peace of mind knowing that your jewellery will be insured for the full value with your insurance company of choice.

INSURANCE

We highly recommend insuring your jewellery with a reputable insurance company who will cover your precious pieces when worn out of the house in the chances of loss, damage or theft. We highly recommend T.H March jewellery Insurance and offer the chance to add this onto your order at checkout as your jewellery will then be insured from the moment you receive or collect it from store in a few quick and easy steps. Should the worst happen, you will have peace of mind with T.H March knowing you will be able to replace your diamond jewellery with little hassle and return to us directly for the same specifications as your original diamond or gemstone piece so that we can replace it like for like. For More information check our Insurance page.

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OUR PROMISE

When you purchase an item of jewellery for Diamond Heaven we want it to last you a lifetime.

Although it is rare to have any manufacturing issues with your jewellery we will have your jewellery assessed by a professional who will recommend the best way to rectify the issue.

WHAT IS INCLUDED IN YOUR LIFETIME WARRANTY

To benefit from the lifetime warranty a fault must be confirmed by Diamond Heaven. Once confirmed that the item of jewellery is applicable your warranty will be approved.

It cannot be used through wear and tear or any accidental damage that may occur while wearing your jewellery.

SKILLED CRAFTMANSHIP

Being based in the Jewellery Quarter, Birmingham we have access to some of the most skilled craftsman in the U.K. From diamond mounters, setters and finishers our jewellery is produced to the highest standard.

ALTERATIONS & REPAIRS

If you need your jewellery resizing or repairing please get in touch with us for a quotation.

Please ensure you only have alterations made by Diamond Heaven to avoid any issues with your warranty.

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After Care

Your journey with Diamond Heaven doesn’t end once you have your diamond jewellery. Our stores are on hand to check any settings or fasteners should you need. We offer a complimentary diamond cleaning service in store while you wait, which can be accessed all year round.

Should you happen to be close by to one of our stores, we’d be happy to offer a complimentary check-up and ensure all settings are secure on your beloved diamond rings and jewellery.

Should you have any concerns after your purchase, please contact your relevant store or the web site team and our sales executives will be happy to assist you. For more details, please visit our After Care Page.

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