Service
Customer Product InformationThis insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
Click here to download the insurance product information document (PDF)
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Add theft, damage & loss Insurance from T H March
Protection your jewellery deserves
Add theft, damage & loss Insurance from T H March The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
Main Policy Benefits
- No excess on claims
- Simple and easy to arrange
- Accidental loss*
- Accidental damage*
- Theft cover*
- Worldwide cover (up to 30 consecutive days abroad)
- All claims are processed through Diamond Heaven (repair or replacement)
- For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
* Subject to terms and conditions of the policy
Click here to view / download the insurance product information document (PDF)
Click here to view / download the full policy wording document (PDF)
Please be aware:
- This insurance is for UK residents only
- There is no cover for wear and tear
- There is no cover for items left in unattended baggage or in an unattended vehicle
- There is no cover for any free gifts or accessories that may have come with the purchase
- There is a 14-day cooling off period
- This insurance is NOT renewable after the initial term
- The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
FREQUENTLY ASKED QUESTIONS
Diamond Heaven has been trading for over 20 years, with nine locations over the U.K.
Yes, the owner’s family started the company back in 2004 and they are still heavily involved in all aspects of Diamond Heaven's company growth since expanding to various locations around the U.K. We also have a fantastic team of staff which is constantly growing, all dedicated to offering you high quality diamond jewellery and customer service.
Our jewellery is customised and handmade in the Birmingham Jewellery Quarter to your personal requirements and all pieces are stamped with the Jewellery Quarter Assay Office hallmark.
Yes, we are members of the National Association of Jewellers and Birmingham. We are also registered as an Assay Assured company.
We are currently in nine locations throughout the U.K. Our stores are in Birmingham, London, Manchester, Glasgow, Cardiff, Leeds, Liverpool, Belfast and Newcastle. Please visit our ‘Contact Us’ section of the website for more details about each store.
Yes, Many of our stores are open on Bank Holidays. Please check our website and social media closer to each Bank Holiday for a list of which stores are open for different bank holidays or call you local store for more information.
For security purposes, we are only open during our regular opening times here.
As each store is based within a city centre, there will be ample parking nearby to visit each location. All our stores are also accessible via public transport.
Our only store that requires an appointment booking is our London suite. However, whilst it is not necessary to book an appointment, if you have a specific item you would like to view, we recommend making a booking to ensure we have your desired item in store ready to view. We also recommend booking an appointment if you are travelling from a distance to avoid any waiting times if all staff are in appointments when you arrive.
Yes, our stores are all wheelchair accessible, however our London store requires using a lift and it is worth checking with the store if you need further assistance attending our showroom.
We have thousands of pieces of jewellery in stock, and we are confident we can find you the perfect piece of jewellery to take home on the day if required. Always let the store know in advance if there is something specific in our stock you would like to view as we can arrange to transfer this jewellery piece to your selected local store on the day of your appointment.
All our stores carry loose certified diamonds in stock for our customers to view, including naturally minded diamonds, Lab Grown diamonds and gemstones.
Whilst we would love to carry every single design in store, unfortunately it wouldn’t be possible as we have thousands of options, and they are all customisable. To avoid any disappointment, we highly recommend booking an appointment and listing your favourite designs which you would like to view the most. Our stores can then check stock levels and should they not be available, then we can advise similar designs.
Of course, all our staff are fully trained and will be able to offer you expert advice on all our jewellery pieces during your visit.
Yes, we can engrave many of our diamond jewellery pieces. Due to the volume of our orders, this can take approximately 1-2 working weeks and our friendly staff will be able to check your selected piece and advise how many characters you can fit in the engraving space of chosen piece.
Of course, we offer many finishes for our wedding bands in store and online. Please take a look on our wedding ring page.
Yes, all our luxury metal jewellery is hallmarked at The Birmingham Assay Office. By British Law, all luxury must be hallmarked. The only exceptions for this are if the item is under 1 gram of gold, 7.78 grams of silver and 0.5 grams of Platinum then this does not meet the requirement for necessary hallmarking.
This is a question we deal with daily. Whilst we will always offer advice, it is entirely our customer’s decision. Visit our Metal Education page for more detailed information between the luxury metals we offer.
Diamond Heaven will only sell Platinum of a 950 hallmarked quality. If you are offered lower grades, you will not receive the same quality of metal to last a lifetime.
We highly recommend a more durable metal for larger carat weights, anything over a 1.00ct centre stone we would recommend opting for a platinum or gold setting over silver as they will wear better over time.
We cut out the middle man and buy our diamonds direct from the source and we don’t buy our diamonds one at a time; we buy in bulk (100’s of carats at a time) from diamond manufacturers at very keen bulk buying prices, The savings from this we can then pass on to our customers.
being a family run business also means we don't have set high price margins like you will see in high street stores which will also help bring the price down and help you shop for what you really want. Alll of these factors ensure that we can sell our diamond jewellery at very competitive prices against our competitors and the highstreet jewellers.
being a family run business also means we don't have set high price margins like you will see in high street stores which will also help bring the price down and help you shop for what you really want. Alll of these factors ensure that we can sell our diamond jewellery at very competitive prices against our competitors and the highstreet jewellers.
When the item is like for like and has the same diamond specifications then the prices should match. However, every diamond is unique and has further differences to it's value than the well known 4 C's, If you see an item and it looks like for like always check with a friendly member of our team and they can explain the diamonds d difference in price. You will see various price differences with our certified diamonds and made to order items, as their prices are updated when gold prices go up and down on the market as they are made to order. Whereas already made pieces in our stores will differ as they will hold the same value from the day they were manufactured. are priced individually at the point of purchase, therefore there may be a price variation.
Our stores carry different diamonds with varying qualities; therefore you may have two diamonds of the same colour and clarity but slightly different pricing. This can be down to the variation in cut, inclusion characteristics, fluorescence, dimensions, certification and even when the diamond was purchased. We do however ensure any website items that are made to order are priced the same in all our stores.
Of course, we offer 10% off all future purchases for returning customers, and we’ll always look after returning customers and offer our best prices! (not applicable on sale items)
Of course, we offer 10% off for friend and family recommendations as a thank you to our customers and we’ll always look after our customers each time they return to us. (not applicable on sale items)
We are proud to offer our armed services 10% off, (not applicable on sale items) please visit our 'payment' page for more information or get in touch with a member of our friendly team.
We are proud to offer our blue light card holders and NHS services 10% off, (not applicable on sale items) please visit our 'payment' page for more information or get in touch with a member of our friendly team.
If you're working to a budget, we're more than happy to find something that fits into it. We will have options in stock and to customise with prices starting from £600 you can still create the ring of your dreams whilst remaining in your price range. We can also advise you what will be the best diamond carat weight and quality for your budget.
We can offer bespoke commissions on a case-to-case basis. Please Contact one of our stores or the website team for more details.
Yes, we offer a variety of finance deals on jewellery purchases over £560. You can apply finance to your selected jewellery piece at the checkout. Please visit our finance page for more information.
Yes, we offer jewellery insurance options. You can apply insurance to your selected jewellery piece at the online checkout and this means you will be insured from the date you receive your order or pop into store to collect it, we only offer and recommend jewellery insurance with T.H March.
We stock a large variety of certified diamonds, including GIA certificates, IGI certificates and AGI certicates all our diamonds are certified whether they are natural or lab grown in all store locations. We can also source a diamond for you worldwide with your preferred certification.
Of course, we can take a deposit to reserve instore and online. Get in touch with our website team or ask in one of our stores about placing a deposit today.
If you’re not sure of the ring size you need or your partners, click the option on our website called find your size or find their size, it offers tips for how to measure your finger and then use our size chart to select the most appropriate size. If you are still in doubt you can select for us to send you a complimentary ring sizer in the post. Please visit our ring sizer section on our website to get yours today.
Our stores have a large range of diamond jewellery in stock, we can dispatch them within 3-5 working days. Please note, we must allow time for your payment to clear and pass bank checks.
Our prices are updated according to regular metal and diamond price fluctuations. Wherever possible we will hold our prices for as long as possible, even if there is a price increase in international market. We price all our products fairly making sure our customers get best value for money.
We endeavour to get back to all our customers within one working day, in most cases it will be much quicker. However, on more complicated enquiries it may take 1-2 working day to respond.
Yes we do, please call the website team on 0345 222 5009 or the relevant store to discuss options further. Our store contact details can be found by clicking here.
Most designs will take 4-6 working weeks approximately, however this can also go up to 8 working weeks for full eternity rings, tennis bracelets and certain bespoke designs. It all depends on the piece of jewellery selected and the metal and diamond specifications chosen compared with stock availability on the date of purchase. If it is an stock item and it needs a re-size this is 2-3 weeks approximately. If the stock item does not require re-sizing then it will take 3-5 working days approximately. Please see our delivery page for further information.
If you need your item for a specific date, we advise letting a member of our sales team know prior to purchase so we can give this date to our workshop. Although we cannot guarantee, we will always endeavour to meet date requirements or offer a loan ring or more suitable option in stock which can be ready in time for your important occasion.
Yes we can, please make the website team or relevant store aware and they can make a note on your order for you once you have placed your order.
All our parcels are fully insured whilst in transit.
All our U.K based customers will have their jewellery delivered by DPD or the Royal Mail Special Delivery, Guaranteed by 1.00pm. For our international customers we ship via FedEx. There will be a nominal charge for this shipping method.
These services can be offered, please contact us on 0345 222 5009 or [email protected] for further information.
You may, however this must be arranged with us via email beforehand and in plenty of time. You will not be able to collect an order from us by visiting the store without prior arrangement.
We will provide you with a confirmation that your order has been placed and then an update once it is ready to be dispatched or ready for collection, however, should you wish to check up on an order you can email us for an update at any point.
You will receive an email with all your tracking details prior to dispatch, if there is any issue with this please contact the relevant store or website team.
Due to our insurance and fraud checking system we ask all our customers to have items sent to their billing address only. Should you be unable to do this then please contact the relevant store or website team.
If you wish to make any changes to your order you will need to get in touch with the store you placed the order with, or email [email protected] if placed through the website. Please note, should the alteration be substantial such as a design change, etc your order will have to be re-started and the expected timescale requoted.
We have our fast delivery service on a selected section called quick delivery items which has many of our most popular designs. Alternatively you can get in touch with us on 0345 222 5009 to check our current stock levels.
For overseas deliveries we use FedEx to ship our items. There will be a nominal charge for this. To check if we can ship to your country, please email [email protected].
All our customers outside the EU along with BFPO addresses qualify for VAT refund. For more information on this please see our payment page.
Of course! Please ensure you have the catalogue ID for the item you're interested in and all the required specifications and a member of our sales team will be happy to help and guide you through the process.
We can accept bank transfers as a method of payment. You can do this at the checkout phase or get in touch with the sales team for further information.
Yes, should you not be happy with your purchase and would like to exchange this for another item, please follow the instructions on our returns page. We can then advise various options for you.
All purchases made via the website are entitled to a full 30 day money back guarantee on our items, you can see our returns page for further information.
PLEASE NOTE, items purchased in store are not subject to this refund policy. Items purchased in store are not eligible for refund.
PLEASE NOTE, items purchased in store are not subject to this refund policy. Items purchased in store are not eligible for refund.
All our items are covered for 12 months for any manufacturing issues. This excludes general wear and tear and damage sustained to the jewellery whilst worn.
We offer a full 30-day money back guarantee, you can see our returns page for further information.
No, we are bound by a different trade act in store. If an item is purchased after viewing it in store then the distance selling act does not apply to this purchase.
Please visit our returns page for further information.
We offer an extensive aftercare plan in our workshop based in the Birmingham Jewellery Quarter. We can check and assess jewellery purchased from us free of cost, we offer free lifetime in store cleaning on all jewellery pieces purchased from us and recommend an annual visit to keep your precious jewellery pristine and then we offer various aftercare services such as jewellery polishing/sizing/engraving and repairs at nominal cost.
We offer various upgrade services, it all depends on the item purchased and its current condition and documentation provided. Please get in touch for further details, at busy times of the year these services might be suspended temporarily.
You can, please contact the relevant store or website team to arrange this. There is a nominal charge for re-sizing rings, however we highly recommend popping into one of our local stores to doublecheck the new finger size you need rather than estimating it as we would prefer this to be the perfect fit.
The charge is dependent on the metal type, style of ring and how many sizes the ring has to be altered. Please contact the relevant store or the website team for the charges.
Please allow 2-3 working weeks approximately for a resizing to be completed. Some re-sizes can be much quicker it all depends on how much work is needed on your item, a member of our team will be able to take you through the process once they know how many sizes difference you require. Should this be done any sooner we will of course be in touch as soon as it is ready.
