This insurance is optional and will meet the demands and needs of a UK resident requiring insurance for jewellery or watches in the United Kingdom, Channel Islands and Isle of Man plus up to 30 consecutive days elsewhere in the world any one trip.
The insurance is administered by T H March & Co. Limited, Hare Park House, Yelverton Business Park, Yelverton, Devon, PL20 7LS, and they are authorised and regulated by the Financial Conduct Authority (FCA). This may be checked on the Financial Services Register on the FCA’s website.
In the unlikely event that you may wish to make a complaint, this should be directed to T H March. The complaints procedure is detailed in your insurance documentation.
It is important you read the certificate as this details the terms, conditions and any restrictions in cover.
The insurance value is higher than our selling price and is the estimated replacement cost if our Diamond Heaven discount were no longer available at the time of a claim.
1 year cover for £62.73 inclusive of IPT
3 year cover for £114.74 inclusive of IPT
Our UK customers can insure their purchase with MarchGuard cover from T H March, providers of specialist jewellery and watch insurance since 1887.
Main Policy Benefits
No excess on claims
Simple and easy to arrange
Accidental loss*
Accidental damage*
Theft cover*
Worldwide cover (up to 30 consecutive days abroad)
All claims are processed through Diamond Heaven (repair or replacement)
For 3 year policies, protection is included against price inflation on replacement items (see certificate terms for details)
There is no cover for items left in unattended baggage or in an unattended vehicle
There is no cover for any free gifts or accessories that may have come with the purchase
There is a 14-day cooling off period
This insurance is NOT renewable after the initial term
The policy wording provides full details of cover and exclusions and you are requested to read this.
Important notice: Whilst many home insurance policies may cover certain pieces of jewellery or watches we would advise all customers to check their policies closely. Certain household policies have restrictions on watch and jewellery cover, and may include limitations such as, no accidental damage cover, no cover outside of the home or cover for holidays abroad. They may also restrict your choice of jeweller for repair or replacement. In the event of a household insurance claim, you may be expected to pay an policy excess and any claims made may affect your future premiums.
OUR PACKAGING
UNIQUELY YOURS, FOREVER
When you’re purchasing a beautiful piece of diamond jewellery you need the packaging to match! Our presentation boxes are beautifully crafted while keep your jewellery secure
ELEGANT & DISCREET
At Diamond Heaven, we believe that every aspect of your jewellery purchase should ooze elegance, not just your diamond. Every piece of jewellery- whether it be a diamond engagement ring or an elegant tennis bracelet- will be delivered in one of our high-quality presentation boxes, embossed with our unique gold Diamond Heaven logo. This level of packaging ensures discretion during shipment, meaning no one will suspect your beautiful piece of jewellery is enclosed.
Every piece of jewellery will also be delivered with your Diamond Heaven documentation wallet. Each wallet will have enclosed:
Invoice for each individual piece of jewellery
Insurance valuation for each individual piece of jewellery
Diamond/Gemstone Certification
Discount cards for future purchases and for friends and family to use
Recommended Jewellery Insurer
SECURE PACKAGING
Your jewellery is shipped to you in a beautifully crafted presentation case. The outer foam keeps your ring secure and stops your ring box was from moving around too much while it’s in transit to you.
Each parcel is enclosed in a plain outer white box as to not indicated what is inside the parcel.
All your documentation is housed in the document box which you can then use at home to keep your certificates and valuation in a safe place.
OUR CLAMSHELL CASES
It’s not just our jewellery we have taken time to craft to perfection. Each piece of Diamond Heaven jewellery will arrive in our classic black ring box, embossed with our signature logo in brilliant gold. The sleek lacquered ring box means it is easy to hide in a pocket without being seen, perfect for your proposal. The deep black velvet inlay ensures your ring stays securely in the box, whilst your diamonds will sparkle even more against the velvet inlay.
WHAT’S INSIDE?
ELEGANTLY CRAFTED PACKAGING
CARE GUIDES & YOUR RECEIPT
YOUR DIAMOND CERTIFICATES
FREQUENTLY ASKED QUESTIONS
We understand that not everyone is comfortable buying high value diamond jewellery online. Sometimes you need to see the item in person to fully appreciate what you are buying before parting with your hard-earned money. This is why it has been imperative to us to ensure we have locations across the UK for our customers to visit.
Recently renovated in 2022, our flagship store is the heart of Diamond Heaven. With the store elegantly designs and all jewellery beautiful presented, we allow our customers to view all jewellery with ease and in a luxurious setting. Our Birmingham store also have access to some of the most skilled craftsmen in the U.K, ensuring nothing but the best for our customers. Birmingham also has fantastic transport links from all over the country, making it even easier to visit us.
Here in the capital, we have our beautiful second Diamond Heaven location. In this showroom you can book dedicated appointments to view your desired piece of jewellery. You will have an exclusive one-on-one consultation with a member of our sales team, offering expert advice and guidance each step of the way.
Please note you will only be able to visit our office by booking an appointment beforehand.
Service
Customer Product Information
